Get help with Didact
Answers to what people ask most. If yours isn't here, email us — a real person reads every message.
Getting started
Sign up with your email, then click the confirmation link we send you — you'll need that before posting a project, submitting a proposal, or creating an organization. Browsing projects and talent needs no account at all.
Who can hire
Anyone. You can hire as yourself, or for a company, clinic, school or nonprofit. Hiring as yourself needs only the country you are in; a company gives its name, address and what it does. You can post a role, browse experts and receive proposals straight away. Before your first payment you verify your identity once, and a company paying a large invoice is checked as a business too.
How your name is shown
Experts are shown by first name and last initial, for example “Wanjiru K.”, to anyone browsing. Someone hiring in their own name is shown the same way. A full name is shown only once there is a proposal or a contract between two people, and on contracts and invoices.
How client organizations are screened
Every client organization is checked against sanctions lists before a contract with them can be signed — this runs automatically, not on request.
How payouts work
Work is tracked in milestones or hours, and a person reviews every payout before it is sent, so nothing leaves automatically. You're paid to your bank account through Wise, or to M-Pesa for contracts priced in shillings. Fees are flat and public — see Pricing.
Messages and reporting a problem
Messages on a proposal or contract are private between the two parties. If something looks wrong, use the Report a problem action in that message thread — it sends a support request straight to our team, not just the other person.
Deleting your account
In the app: Security → Delete my account.
Still need help?
Email [email protected] and we'll get back to you.